The documentary features detailed firsthand accounts from survivors describing their experiences during the crowd crush, including struggles to breathe and stay upright, and the terrifying realization that falling could be fatal. Survivors recount the chaos and fear as the situation worsened onstage and in the crowd.

Medics and paramedics are shown actively performing CPR on multiple victims simultaneously, with some victims declared likely dead at the scene. The film highlights the overwhelming scale of the emergency response and the harrowing conditions faced by medical personnel during the event.

Event workers and security staff provide insight into the organizational failures and the chaos of unauthorized entry and fence jumping. Their perspectives reveal how the festival's management struggled to control the crowd and the consequences of these failures during the tragedy.

Travis Scott is shown performing onstage as the crowd crush escalates. The documentary includes audio transcripts indicating that LiveNation managers and police were aware of multiple CPR efforts and deaths but chose to continue the concert to avoid triggering crowd panic. Scott's limited public statements post-tragedy and the reception of those statements by survivors and victims' families are also covered.

The film depicts emotional scenes at hospitals and reunification centers where survivors and victims' loved ones are informed of deaths. These moments convey the profound grief and trauma experienced by families and friends in the aftermath of the disaster.