Janiyah accidentally finds herself holding up the bank after she tries to cash a check and is spotted with a gun, which she obtained during a struggle with robbers at her workplace where she fatally shoots one robber and then kills her boss before fleeing with her paycheck.

Nicole is a character who stays with Janiyah during the bank hostage situation, aware that Aria, Janiyah's daughter, had died the previous night. Nicole disables the bank's cameras and helps protect Janiyah from herself and the situation.

Aria is Janiyah's daughter who had died the night before the bank incident due to a seizure. Throughout the day, Aria's presence is revealed to be a hallucination experienced by Janiyah, which is a key twist in the story.

Raymond, a former Army negotiator, offers to speak with Janiyah over the phone and builds rapport with her. He empathizes with her, identifies the threatening officer involved, and has him apprehended. He also personally delivers a photo of the officer to Janiyah to help resolve the situation.

The threatening officer who harasses Janiyah is identified by Raymond and subsequently apprehended. Raymond demands the FBI allow Janiyah to talk to him, but when they refuse, he delivers a photo of the officer to Janiyah, who confirms his identity, leading to the release of the hostages.